The Role of Circulation on User Experience in Bus Terminals For Urban Renewal in Lagos State

Authors: Praise Jegede

Published: 3/19/2026

Volume: vol-2 issue-1
Page Number: 167 - 180
Paper ID: ijsr-435927
E-ISSN: 3092-9512
Keywords: Bus terminals, circulation, user experience, urban renewal, Lagos State, pedestrian flow, signage, congestion;

Abstract

Efficient circulation within bus terminals plays a critical role in shaping user experience and supporting urban renewal in Lagos State. This study examines how circulation patterns influence user movement, navigation, and satisfaction in selected bus terminals. Data were collected through structured questionnaires administered to 196 terminal users and direct observations of pedestrian, vehicular, and boarding activities. Findings indicate that male users dominate terminal usage, while passengers aged 46 and above are frequent users, highlighting the need for mobility-sensitive design. Results show mixed clarity of walkways, inadequate signage, overcrowded waiting areas, and congestion during peak hours, contributing to low overall satisfaction. Users recognize the importance of improving circulation through better pathways, signage, reduced congestion, and organized boarding processes. The study concludes that enhancing terminal circulation can significantly improve user experience and support urban renewal initiatives.