Abstract
Rapid urban digitization has intensified the integration of smart city technologies into the hospitality sector, particularly within high-growth urban corridors in sub-Saharan Africa. In Lagos, Nigeria, the Lekki Peninsula has emerged as a concentration of mid-rise hotel developments seeking to leverage smart building systems to enhance service delivery and operational efficiency. This study investigates how smart city approaches influence hospitality performance in selected mid-rise hotels in Lekki. A qualitative research design was adopted, combining a PRISMA-guided systematic literature review with a multiple-case study of three hotels exhibiting varying levels of smart technology integration. Empirical data were derived from structured observations and document analysis of publicly available operational and infrastructural information. The data were examined using thematic cross-case analysis to identify patterns in technology integration, operational efficiency, and service delivery outcomes. Findings reveal that IoT-enabled energy management, automated guest-cycle systems, and integrated digital security frameworks enhance operational efficiency, reduce service delays, and improve guest experience. However, infrastructural instability, high capital costs, and limited technical capacity constrain full-scale implementation. The study concludes that smart hospitality adoption in Lagos is driven primarily by the need for operational resilience rather than technological novelty. A phased hybrid-smart model is recommended for mid-rise developments seeking sustainable integration within emerging urban contexts.