Uchenna Gladys Onwujekwe
Research by uchenna gladys onwujekwe
Labour Management Relations and Service Delivery in Anambra State Ministries: 2014-2024
Category: Social and Management SciencesThis study examined the relationship between labour-management relations and service delivery in Anambra State Ministries from 2014 to 2024. Anchored on Victor Vroom’s Expectancy Theory, the research focused on how industrial actions and mediation mechanisms affect the timeliness and quality of public service delivery. A descriptive survey design was adopted, with data collected from a sample of 372 civil servants drawn from a population of 5,327 using stratified random sampling. A structured...
Read more →The Impact of Digital Tax Collection and Staff Capacity-Building on Revenue Performance in the Anambra State Internal Revenue Service (AIRS), 2014–2023
This study examined the impact of digital tax collection and capacity-building programmes on revenue administration in the Anambra State Internal Revenue Service (AIRS) between 2014 and 2023. The study adopted a descriptive survey design and gathered data from all 331 permanent AIRS staff using structured questionnaires. Descriptive statistics and regression analysis were used to analyze the data. The findings showed that digital tax collection has significantly reduced revenue leakages in...
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